What kind of organization is the Better Business Bureau answers?
BBB was founded in 1912 and is a private, nonprofit organization focused on advancing marketplace trust.
What is the Better Business Bureau used for?
The Better Business Bureau (BBB) is a non-profit organization designed to protect customer and business relationships by informing customers of business complaints and attempting to resolve disputes between customers and businesses.
How do I check an online company with the Better Business Bureau?
How to Check a Business at the Better Business Bureau ( BBB ) Open up a browser and go to the Better Business Bureau website. Select the FIND YOUR BBB tab. Type in your city and state or zip code. Select the Search button. You will be redirected to the appropriate page where you can use the search tool to search for categories or specific local businesses .
Does filing a complaint with the BBB work?
The BBB recommends that a consumer try to resolve his or her complaint directly with the local business before filing a complaint . But if that fails, the BBB promises to do its best to help both sides come to a quick and fair resolution. BBBs claim to resolve 70 percent of the complaints they receive.
Does it matter if a business is not BBB accredited?
Because the AB seal is a trademarked image belonging to BBB , businesses are NOT , however, permitted to display the Accredited Business seal if they are not accredited . In our experience, consumers who use BBB care about the rating AND the seal. Accreditation differentiates you within the A+ businesses .
Does BBB actually do anything?
While the BBB cannot force a company to do anything , the BBB does offer consumers valuable insight into companies and may be able to resolve issues through arbitration.
What to do if a business rips you off?
To file a complaint, just go to ftc.gov/complaint, and answer the questions. Or call That’s all there is to it. If you ‘ve been ripped off or scammed, complain to the Federal Trade Commission. It can help put the bad guys out of business .
What if a business is not listed with the BBB?
You can find reviews for businesses on the BBB website even if the business hasn’t paid for accreditation. If a business isn’t appearing on the website at all, it means that no customers have left reviews — good or bad. This doesn’t mean that the business isn’t valid.
What happens if a business doesn’t respond to BBB?
If a response is not received, a follow-up letter will be sent to the business . Consumer will be notified of the business response when the BBB receives it and will be asked to respond . If the business fails to respond , the consumer will be notified.
How do I check if a business is legitimate?
Using Customer Reviews to Determine Legitimacy . Use Google to search for the company name. You can locate reviews and other information about the company and whether it’s a scam or not. If you don’t see anything, try the search term: “[ company name] scam”, and see if results turn up that way.
How do I find information on a business?
Here are a few resources and websites that may help you find the data on a particular business : Business and Company Resource Center. Access from Home – Use library barcode. Reference USA. Better Business Bureau. Chamber of Commerce. Hoovers Online.
How can I verify a company is legitimate?
Can the BBB get me a refund?
Having the BBB mediate your complaint can sometimes result in a refund , but the BBB isn’t able to force companies to fix the dispute. The best way to get your money back if the company doesn’t refund you through its own policy is to file a fraud complaint through your bank or credit card company.
Where is the best place to complain about a company?
10 Effective Ways to Complain About a Company Online Go to the company website. Contact the Better Business Bureau. Contact the Federal Trade Commission (FTC). Check out the Ripoff Report. Email [email protected] Try Yelp. Post on Planet Feedback. Google your attorney general.
Is the BBB worth the money?
Although some businesses have found success with the BBB , for the majority of home-service companies, the costs are likely to outweigh the benefits. There are a few exceptions, however. If, for instance, your business caters to an older clientele, a BBB accreditation could quickly pay for itself.