What does the Better Business Bureau do?
Through the support of their BBB Accredited Businesses, BBBs work for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses, and providing information to consumers before they purchase products and services.
What do I need to report to the Better Business Bureau?
Via Better Business Bureau’s website – file a complaint. Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the company’s name, address and phone number, a brief summary of the issue, and your desired resolution. You can find your BBB via the directory.
How does the Better Business Bureau make money?
Where the money comes from: A self-proclaimed source of mediation and unbiased ratings of millions of businesses across the country, the BBB receives the majority of its revenue from membership fees paid by hundreds of thousands of companies. Others hire outside sales firms to aggressively pitch BBB membership.
Can BBB shut down business?
Ultimately, it’s important to remember that the BBB is not a government agency, and it can ‘t shut down businesses or force them to take any particular action. Filing a complaint or negative review against a business with the BBB is not equivalent to reporting the business to a government or regulatory authority.
Is the BBB corrupt?
Through its investigation into the organization and its practices, CNNMoney found that the BBB’s rating system is seriously flawed — resulting in grades that appear to be arbitrary and change erratically.
What to do if a business rips you off?
To file a complaint, just go to ftc.gov/complaint, and answer the questions. Or call That’s all there is to it. If you ‘ve been ripped off or scammed, complain to the Federal Trade Commission. It can help put the bad guys out of business .
Does filing a complaint with the BBB do anything?
BBB complaint service is a free dispute resolution service to consumers. BBB acts as a neutral third party to assist both the consumer and the business with their communication, in the hopes a mutually acceptable resolution can be reached.
How do I check if a business is legitimate?
Using Customer Reviews to Determine Legitimacy . Use Google to search for the company name. You can locate reviews and other information about the company and whether it’s a scam or not. If you don’t see anything, try the search term: “[ company name] scam”, and see if results turn up that way.
Does it matter if a business is not BBB accredited?
Because the AB seal is a trademarked image belonging to BBB , businesses are NOT , however, permitted to display the Accredited Business seal if they are not accredited . In our experience, consumers who use BBB care about the rating AND the seal. Accreditation differentiates you within the A+ businesses .
Is the BBB worth the money?
Although some businesses have found success with the BBB , for the majority of home-service companies, the costs are likely to outweigh the benefits. There are a few exceptions, however. If, for instance, your business caters to an older clientele, a BBB accreditation could quickly pay for itself.
How much does BBB cost?
How Much Is the BBB Accreditation Fee?
|Number of Employees||Accreditation Annual Fees|
|8 – 10||$660|
|11 – 49||$850|
|50 – 99||$1035|
|100 – 200||$1225|
What if a business is not on BBB?
No Reviews You can find reviews for businesses on the BBB website even if the business hasn’t paid for accreditation. If a business isn’t appearing on the website at all, it means that no customers have left reviews — good or bad. It may just mean that customers have left their reviews on other websites.
Can the BBB get me a refund?
Having the BBB mediate your complaint can sometimes result in a refund , but the BBB isn’t able to force companies to fix the dispute. The best way to get your money back if the company doesn’t refund you through its own policy is to file a fraud complaint through your bank or credit card company.
How does the Better Business Bureau BBB benefit consumers?
The BBB helps you directly by: Providing information about a company before you do business with it. Helping to resolve a complaint you might have against a firm, including a final step of binding arbitration in most areas. Providing you with good consumer information so that you can make intelligent buying decisions.
Why would the Better Business Bureau contact you?
The Better Business Bureau encourages companies to answer customer complaints that were filed with it. The BBB will contact the customer to ensure that the issue was resolved, so businesses need to keep accurate records of their attempts to resolve complaints.